Help with benefits

If you lose part or all of your benefit(s), or have a claim rejected then we can help.

Our Information Support Assistant can answer many of your questions over the phone. If you need to come in and see a caseworker, an appointment will be made for you.

 We can:

• Explain your options so you understand your choices and make informed decisions
• Assist in requesting a Mandatory Reconsideration to start the appeal process
• Assist in gathering supporting evidence, including medical evidence
• Assist you in completing a SSCS1 form if your Mandatory Reconsideration is not successful. The SSCS1 is required to appeal direct to the Courts and Tribunals Service.
• If required, we can accompany you to your Tribunal, however this is not necessary in every case

The Tribunal – what happens?

• You must attend your Tribunal to have any chance of being successful. We understand this can be a challenge for some people, especially those with mobility and or mental health issues
• If you need a caseworker at your Tribunal, then we will do our best to be there to support you
• The Tribunal will hear your case and determine at what rate the benefit must be paid, and if the claim is to be backdated
• The Tribunal issues instructions to the DWP

What happens if I don’t win at Tribunal?

• You can accept the decision of the Tribunal
• You may take the case to the Upper Tier Tribunal. This is rare and our caseworkers will offer advice on the best way forward